Security Policy

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Shipping

Continental United States Orders:

  • Most internet orders placed before 12pm Pacific Time Monday thru Friday will be processed and confirmed the same day.
  • Please note, orders placed after 12pm Pacific Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
  • Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
  • Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
  • Orders are shipped via UPS, FedEx, or USPS.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.
  • We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

All dates are estimates and may vary.  Please see notes below.

  • Standard Ground: 3-7 business days after order processing
  • 2-3 Day Express: 2-3 Business days after order processing
  • 2-3 Day Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.
  • Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

Standard Shipping Rates:

Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process.  See “Additional Shipping Charges.”

WRA Refund/Cancellation Policy & Payments

Credit Card Payments

Payments can be made using Debit Card, Master Card and Visa. You certify that you are authorized to make payments using the credit card(s) used to access this online service, and any payment you make using this service will be billed against an account that you are legally authorized to use. Please ensure that you print and retain your receipt, which will be provided to you on completion of your payment transaction.

Payment Queries

If you have any questions regarding payments made to the Seattle Restaurant Alliance (SRA), please contact us at 360-956-7279 or email at admin@seattlerestaurantalliance.com.

All inquires will be responded to within 2 business days.

Refunds & Cancellation Policy

In the event you have erroneously made a payment using this online payment service, you must, within 14 days from the transaction date, report the erroneous transaction and submit a refund claim in writing via email to SRA. Please ensure that you provide your receipt evidencing the payment made and all other supporting documentation required to assist in processing the refund application.

In the event SRA substantiates that the payment was in fact made in error, SRA will as soon as practicable refund to the Customer’s credit card such sums substantiated, without interest or penalty thereon.

Policy compliance

If you feel that we are not abiding by this Refund/Cancellation policy, please contact us immediately via telephone, email or regular mail.

Telephone: 360-956-7279

Email: admin@seattlerestaurantalliance.com