Many thanks to Elliott Bay Brewing and Pub for hosting The Seattle Restaurant Alliance in-person monthly meeting on Oct. 5.

 We had a lively conversation on the topic of shifting service models during the pandemic to adapt to inflation and limitations the pandemic presented, as well as successes and lessons learned.

Here are a few resources and highlights from the presentation:

  • Many operators shared that they have shifted models to either counter service or order and pay QR codes
  • When doing this switch, another common trend that seems to work well is having a roaming staff member whose job is to ensure customers are getting what they need and offering drink refills
  • Another model presented was a half traditional service model and half order and pay, giving customers a choice in their service, while still lowering labor costs
  • Another tip shared among operators who have made this switch, was cross-training employees on all positions as this allowed for more flexibility and teamwork
  • When considering counter service, or hybrid models, layout is important as you need to be able to see customers who may be confused or in need of assistance
  • Service model toolkit | Washington Hospitality Association (

Your government affairs team presented a high-level overview of Mayor Bruce Harrell’s Budget which includes investments in public safety as well as specific funding for cleaning up neighborhoods and graffiti abatement.

Our next meeting will be in November – details coming soon!